BuySure / Policies
Complaints
One central route
Contact Donald Croman by email at complaints@buysuretrust.com, telephone +44 7811 027651, at Carr Farm Garden Centre Ltd, Birkenhead Road, Meols, Wirral CH47 9RE. You can describe the service, relevant dates, what happened and the resolution you seek without sending sensitive documents. Telephone 07811 027651. For support, contact support@buysuretrust.com. Do not email passwords, payment details or identity documents.
Financial Ombudsman Service
If you are an eligible complainant and your complaint falls within its jurisdiction, you may refer it to the Financial Ombudsman Service, free of charge. For most complaints, you can refer after a final response or after eight weeks without one. Referral is normally required within six months of the final response. Different deadlines and exceptions can apply; see the Ombudsman’s time-limit guidance.
Privacy complaints
You may raise data-protection concerns with the Information Commissioner’s Office. Other legal rights remain unaffected.